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1. Link to your account 2. Accessing commissioning interface 3. Grid limits 4. Location / address 5. Add grid energy meter 6. Add other devices 7. Grouping devices

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Troubleshooting

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Configuration from A to Z

Accessing the commissioning interface

Note

Note

Make sure the SmartgridOne Controller is switched on and connected to the network.

Tip

Tip

Troubleshooting

If you have have trouble accessing the commissioning interface, see also "".

Option 1: Access through the app or portal

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Accessing the commissioning interface Troubleshooting Option 1: Access through the app or portal Option 2: Access locally through mDNS Software version Operating system Initial configuration for a network without DHCP Option 3: Access locally through the SmartgridOne Controller's IP address.Option 3.1: Find the IP address with an IP scanner (works if the SmartgridOne has a good network configuration)Option 3.2: Find the IP address with mDNS (also works if the SmartgridOne does NOT have a good network configuration)Software version Operating system

Tip

Tip

Make sure you have before proceeding.

Log in to the app (smartphone) or SmartgridX (computer).
Set the view to 'SmartgridOne'
In the settings menu, switch to the SmartgridOne Controller that you want to access.

Access the commissioning interface by clicking "Controller configuration".

Tip

Tip

If it says that the SmartgridOne Controller is offline, check out the and the

Option 2: Access locally through mDNS

Warning

Warning

Software version

This option is valid from software version 1.18.x.y onwards.

Note

Note

Operating system

The SmartgridOne broadcasts its IP address through mDNS. This protocol is supported on Windows 11 and newer builds of Windows 10. Older Windows versions do not support mDNS.

Connect your computer through ethernet to the same network as the SmartgridOne Controller.
Make sure you have DHCP configured for the ethernet interface of your computer. (NOT a fixed IP address! See also )
Switch off WiFi on your computer (and 4G if you have that), and restart your computer so all network connections are cleared. After restarting, make sure all VPN connections are disabled.
Open a browser, surf to http://[SERIAL_NUMBER].local, where [SERIAL_NUMBER] is to be replaced by the serial number of your controller. For example,
It can take a minute for your computer to find the SmartgridOne Controller.
If no connection can be made, you need to find the local IP address of the SmartgridOne Controller. See option 3.

Tip

Tip

Initial configuration for a network without DHCP

If you need to initially configure the controller in a network without DHCP, you can directly connect the controller to your computer (without a router) - and access it through mDNS.

Option 3: Access locally through the SmartgridOne Controller's IP address.

Option 3.1: Find the IP address with an IP scanner (works if the SmartgridOne has a good network configuration)

Download an IP scanner such as "Fing" ( or ) or "" (Windows).
Connect your smartphone or computer to the same network as the SmartgridOne Controller.
Scan for devices on the network and find the IP address of the device with the MAC address listed on the SmartgridOne Controller's label.

In a webbrowser, surf to the IP address.

Option 3.2: Find the IP address with mDNS (also works if the SmartgridOne does NOT have a good network configuration)

Warning

Warning

Software version

The procedure below is valid from software version 1.18.x.y onwards.

Note

Note

Operating system

The SmartgridOne broadcasts its IP address through mDNS. This protocol is supported on Windows 11 and newer builds of Windows 10. Older Windows versions do not support mDNS.

Connect your computer through ethernet to the same network as the SmartgridOne. Switch off WiFi on your computer (and 4G if you have that), and restart your computer so all network connections are cleared. After restarting, make sure all VPN connections are disabled.
Open the Windows start menu, type "powershell" and open "Windows PowerShell".

Powershell start

In PowerShell, type: "Resolve-DnsName -Name [SERIAL_NUMBER].local", where [SERIAL_NUMBER] is to be replaced by the serial number of your controller. For example, "Resolve-DnsName -Name OM1241105ZEXO12B10A.local"
After a minute, the IP addresses of the controller should appear.

Powershell mDNS

Only the address of the type "A" (an IPv4 address) can be used to access to the commissioning interface, due to general restrictions in web browsers.
If your computer is in the same subnet as the SmartgridOne, then you should be able to access the commissioning interface by surfing to the IP address in a web browser.
Else, first give your computer a fixed IP address in the same subnet as the SmartgridOne before accessing the commissioning interface.

Troubleshooting: Access to the commissioning interface

linked the SmartgridOne Controller to your account

wiring & connectivity guidelines

network firewall guidelines

give your computer a fixed IP address

http://OM1241105ZEXO12B10A.local

Google Play Store

Advanced IP Scanner

2. Accessing commissioning interface | SmartgridOne Documentation